Ask us anything

Don't panic! For iPhones, go to Settings > Cellular or Mobile Data > Add eSIM. If you see this option, you're good to go. For Android, look in Settings > Network & Internet > Mobile Network > Advanced > Add Carrier or eSIM. If this option appears, your device supports eSIM. Most phones from 2018 onwards support it. This quick check confirms you're ready to get connected fast.

Yes, this is crucial! Your phone *must* be unlocked by your current carrier to use any third-party eSIM, including our plans. A locked phone can only use its original carrier's services. If you're unsure, contact your current carrier to confirm your phone's status and request an unlock. This ensures a smooth, hassle-free connection with your new eSIM. It’s a vital step for fast setup.

While many newer devices support eSIM, some older models might not. Generally, phones released before 2018 are less likely to have eSIM capabilities. The best way to check is to follow the steps in our "How do I check if my phone is eSIM compatible?" FAQ. A quick look in your phone's settings will give you a definitive answer without delay. Don't worry, we'll help you confirm quickly.

It's a good question! While many international phones are eSIM compatible, some regional versions, particularly from certain markets like China, Hong Kong, or specific carriers, might have dual physical SIM slots instead of eSIM functionality. To be sure, check your phone's specific model number online and verify its eSIM support for that region. A quick search confirms compatibility for your peace of mind before you travel.

First, ensure good lighting and a clean screen. Try moving your phone closer or further from the QR code. If scanning from another device, ensure its screen brightness is high. If issues persist, look for a "Manual Installation" or "Enter Details Manually" option in your phone's settings. We provide the necessary SM-DP+ Address and Activation Code for this method in your purchase confirmation. It's a quick alternative!

Don't worry, this happens sometimes. First, ensure you have a stable Wi-Fi connection during installation. If it failed, restart your phone and try the installation process again using the QR code or manual details we provided. If it still doesn't work, double-check your phone's compatibility! If all else fails, contact our support with any error messages you received; we're here to help you get connected.

No problem at all! You can easily install your eSIM manually. On your phone, go to Settings, then Cellular/Mobile Data. Look for "Add Cellular Plan" or "Add eSIM" and choose the option to "Enter Details Manually." We provide the SM-DP+ Address and Activation Code in your purchase confirmation email. Simply input these details, and your eSIM will be installed without needing to scan anything. Fast and simple!

Let's get you connected! First, ensure your eSIM plan is *turned on* in your phone's Cellular/Mobile Data settings. Then, check if Data Roaming is *enabled* for your eSIM profile. Finally, verify the APN settings; sometimes, a custom APN is required (we'll provide this if needed). If still no luck, try restarting your phone. Often, a quick reboot after installation helps it connect to the local network.

Estimating data is easier than you think! For basic use (maps, messaging, emails), 1-3GB per week is usually sufficient. If you browse social media or stream a bit, 5-10GB might be better. Heavy users doing lots of video or constant browsing should consider 10GB+. Check your phone settings for past usage trends. Remember, it's often possible to top up if you need more data later.

Install your eSIM before you depart, but wait to activate it until you land at your destination. The validity period (e.g., 7 days) typically begins the moment your eSIM connects to a local network abroad. By activating upon arrival, you ensure your plan's full duration is available exactly when you need it for your travels, making the most of your purchase.

Choose a local plan if you're visiting just one country; they often provide the best value for that specific destination. Opt for a regional plan if your journey includes multiple countries within the same geographical area (e.g., Europe, Asia). A regional eSIM offers seamless connectivity across borders, saving you the hassle of managing several individual country plans.

Don't stress if your data runs low! You can easily purchase an additional data package or top-up directly from our website. We offer various flexible options to ensure you stay connected for the remainder of your journey without any interruption. Just monitor your usage, and when you're ready, select the best add-on for your continued connectivity needs.

We make paying for your eSIM quick and easy. We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. For added convenience and security, you can also use popular digital wallets like PayPal, Apple Pay, and Google Pay. Just select your preferred method at checkout, and you'll be connected in no time. Your transaction is always processed securely.

Absolutely. Your security is our top priority. We use advanced encryption and robust security protocols to protect all your payment information. Our checkout process is fully PCI DSS compliant, ensuring your data is handled with the highest industry standards. You can confidently purchase your eSIM knowing your details are safe and secure with us every step of the way.

No worries, we understand plans can change! If your eSIM hasn't been activated or installed, you can typically request a full refund within a specific timeframe after purchase. If you bought the wrong plan, contact us immediately; we'll guide you through exchanging it or processing a refund if applicable. We aim to be flexible and helpful, ensuring you travel stress-free.

Generally, yes! When you purchase a top-up, it typically extends the validity period of your existing eSIM plan. The new data and validity duration will usually be added to your current plan, giving you more time and data for your trip. Always check the specific details of the top-up option for your plan, as some regional variations may apply. We make it easy to keep you connected.

To quickly check coverage, simply visit the product page for your chosen destination or regional plan. We partner with top local networks, ensuring reliable service in most urban and populated areas. While rural coverage can vary, our goal is to keep you connected. Always review the detailed coverage map on the plan page before purchasing for peace of mind.

Your internet speed will depend on several factors: the local network's infrastructure, current network congestion, and your phone model. Our plans are designed to provide the best available speed, typically 4G/LTE, in your destination. While specific speeds aren't guaranteed, we work to ensure a smooth, fast experience for your browsing and communication needs.

Yes, many of our eSIM plans do support 5G where available. 5G access depends on the destination's network infrastructure, our local partner's capabilities, and your phone's 5G compatibility. If 5G is supported by your plan and these conditions are met, your phone will automatically connect to the fastest available network. Check plan details for 5G indicators.

First, try restarting your phone. This often resolves minor network glitches. Also, check your phone's network settings to ensure the correct local network is selected automatically. If possible, try moving to a different location, as signal strength can vary greatly indoors or in crowded areas. For persistent issues, our support team is ready to help guide you quickly.

Yes, most of our eSIM plans support hotspot functionality. This means you can easily share your data connection with other devices like laptops or tablets. Simply ensure hotspot is enabled in your phone's settings after your eSIM is active. It's a quick, convenient way to keep all your devices connected on the go, making your travel smoother and more productive. Check specific plan details if unsure.

Our eSIM plans primarily provide data connectivity. This means traditional calls and SMS text messages are generally not included. However, you can effortlessly make calls and send messages using internet-based apps like WhatsApp, FaceTime, iMessage, or Telegram, which rely on your eSIM data. Your original number will still receive calls/SMS if your home SIM is active, but be mindful of roaming charges.

Absolutely! Your WhatsApp account is linked to your phone number, not your physical SIM card. When you install our eSIM and have an active data connection, WhatsApp will function just as it does at home. You can send messages, make calls, and share media seamlessly using your eSIM data. There's no need to change numbers or settings for WhatsApp, ensuring uninterrupted communication with your contacts.

Since our eSIM plans focus on data, the best way to make calls and send texts is by using internet-based communication apps. Popular options include WhatsApp, FaceTime, Messenger, Google Meet, or Telegram. These apps utilize your eSIM's data connection, allowing you to stay connected with friends, family, and colleagues without incurring traditional roaming charges for calls and SMS. It's fast and easy!

Absolutely! After installing your eSIM, go to your phone's Cellular/Mobile Data settings. Set your new eSIM as your "Preferred SIM for Mobile Data." Keep your home SIM enabled for "Voice & SMS." This way, your phone uses our eSIM for fast internet, and your home number remains active for calls and texts, ensuring you stay connected on both fronts. Easy setup, no hassle.

Yes, it will! Your home number remains active for incoming calls and texts even when you're using our eSIM for data. Just ensure your home SIM is enabled in your phone's settings. Be aware that receiving calls or texts on your home number while abroad might incur roaming charges from your home provider. For outgoing communication, consider using Wi-Fi calling or messaging apps with your eSIM data to save costs.